L89p's Privacy Policy — Your Information Is Secure

As one of Bangladesh's most trusted online gaming platforms, l89p treats your privacy as a top priority. This privacy policy explains what data we collect, how we use it, and how we keep it secure. By using the l89p website or mobile app, you are considered to have accepted this privacy policy.

Our privacy policy is built in accordance with international data protection regulations (GDPR) and applicable data protection laws in Bangladesh. l89p believes you have full ownership of your personal data, and we use it only where genuinely necessary.

If any part of this Privacy Policy is unclear to you, please reach out to our support team. We are always ready to help.

L89p collects only the information required to provide secure services, verify accounts, and meet legal obligations. The categories of data collected are listed below:

Beyond the information you voluntarily provide during registration, l89p also automatically collects certain technical data. This is used to improve platform security and overall quality.

L89p uses your data only for specific, defined purposes — never beyond them. The main reasons we collect and use your information are outlined below:

• For account creation, verification, and management
• To process deposits, withdrawals, and other financial transactions
• To provide customer service and support
• To prevent fraud, money laundering, and misuse
• To deliver bonuses and promotional offers (subject to your consent)
• To meet legal and regulatory obligations
• To enhance platform security and performance
• To run responsible gaming programs

L89p never uses your data to make automated decisions that could work against you. While we do analyze data to improve the gaming experience, your interests are always kept front and center.

L89p never sells your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Providers: Receives the information needed to process transactions via mobile banking services such as Mobile Banking, Nagad, and Rocket
• Game providers: Third-party game software providers receive only the minimum data needed to operate the games
• Law enforcement agencies: Specific data is disclosed under court order or legal obligation
• Security Services: Necessary data is shared with fraud prevention and anti-money laundering services
• Analytics Tools: Anonymized analytics data may be used to improve the platform

For international data transfers, l89p ensures that adequate data protection measures are in place in the destination country. Where such protections are insufficient, standard contractual clauses are used to guarantee equivalent safeguards.

L89p uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Required for login sessions and security — cannot be disabled
• Functional cookies: Remembers your language, theme, and preferences — these can be disabled
• Analytics Cookies: Helps understand user behavior; collects anonymized data only
• Marketing Cookies: Used to show relevant ads — your consent is required

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features. The same types of tracking technology are also used in the l89p mobile app.

L89p uses multiple layers of security to protect your data, covering both technical and administrative measures:

• All data transmissions are secured with 256-bit TLS/SSL encryption
• Passwords are stored using bcrypt hashing — no one can ever see your original password
• Two-Factor Authentication (2FA) is available
• Automatic alerts are sent for any suspicious login activity
• Regular third-party security audits are conducted
• Server data centers are equipped with firewalls and intrusion detection systems
• Staff can only access data on a need-to-know basis

Keep in mind — no one can guarantee complete security on the internet. Make sure your password is strong, never share it with anyone, and stay cautious when using public WiFi.

Under l89p's privacy policy, you have the following rights over your own data. To exercise any of these rights, please contact our support team:

• Right to Know: You can find out what data we hold about you
• Right to Rectification: You can correct any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data under certain circumstances
• Right to Restrict Processing: In certain cases, you can restrict how your data is used
• Right to Data Portability: You can export your data in a structured, portable format
• Right to object: You can opt out of having your data used for marketing purposes

Certain rights may be temporarily limited in cases of legal obligations or ongoing investigations. For example, specific data may not be deletable while a KYC or AML investigation is in progress. In such cases, l89p will inform you of the reason.

L89p does not retain your data beyond what is necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements:

• Account information and KYC documents: up to 5 years after account closure
• Financial transaction records: up to 7 years as required by law
• Gaming activity logs: up to 3 years for responsible gaming purposes
• Customer Service Contact: Up to 2 years
• Marketing Preferences: Until you change them

Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

L89p strictly does not collect data from or provide services to anyone under 18. Age is verified at registration and confirmed through government-issued ID during the KYC process.

If a parent or guardian suspects their child has created an account on l89p, please contact our support team immediately. We will act swiftly. Keeping children and teenagers away from online gaming is part of our social responsibility.

L89p reserves the right to update this privacy policy, in part or in full, when necessary. For any significant changes, you will be notified in advance via your registered email or SMS.

• Any changes to the policy will be reflected in the "Last Updated" date at the top of the page
• For major changes, you will be notified at least 30 days before they take effect
• Continuing to use the platform after any changes takes effect constitutes acceptance of the updated policy
• Previous versions of the policy are available upon request

We recommend visiting this page periodically to stay informed of any policy updates. l89p is committed to communicating all changes with full transparency.

If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help. We are committed to responding to all privacy-related requests within 30 business days.

If you believe l89p has not adequately addressed your data protection rights, you have the right to file a complaint with the relevant regulatory authority. That said, we hope any concerns can be resolved through direct discussion.